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F.A.Q.

YOU HAVE QUESTIONS?

We have answers.

Frequently Asked Questions

Q:
I haven't had direct experience with vitaCare. What can you tell me about its services?
A:
vitaCareSM Prescription Services works with your healthcare provider, your insurance carrier, and your pharmacy to provide you with a convenient way to receive your medications, one-on-one support, and the ability to ensure that you are paying the lowest out-of-pocket cost. vitaCare is also here to answer questions about your prescription therapy.
Q:
Will health insurance cover the prescriptions sent to vitaCare?
A:
Your prescriptions may be covered by your health insurance. When you call vitaCare, a Customer Care Advocate will go over your insurance coverage to ensure that you are paying the lowest out-of-pocket price for your medication by accessing all manufacturers' coupons and savings programs.
Q:
What if I have no insurance plan?
A:
vitaCare Prescription Services will check the manufacturers' options to see if you qualify for a patient savings program.
Q:
What do I need when I call in for vitaCare to process my prescription?
A:
Once your healthcare provider sends in your prescription to vitaCare, a Customer Care Advocate will contact you by phone within 24-48 hours to fill your order. For home delivery, please have your prescription insurance card and a valid form of payment available when you receive the call.
Q:
What can be expected after prescription information is provided?
A:
Based on your insurance coverage, you can have prescriptions sent to your local pharmacy or delivered to your home free of charge. Home delivery orders received before 1 PM ET are typically processed the same day. Orders received after 1 PM ET are typically processed the following day. Allow 2 to 6 business days for delivery. Standard shipping is always FREE. If you choose a local pharmacy, vitaCare will transfer your prescriptions to that location and check to ensure its availability.
Q:
Why should my prescription be sent to vitaCare?
A:
vitaCare offers a personalized patient experience for you. We provide our patients with direct support, the convenience of having our prescriptions delivered directly to your door or to a pharmacy of your choice, and the savings of accessing all available manufacturer’s coupons.
Q:
What if a prescription is recalled from the manufacturer?
A:
In the unlikely event that a prescription is recalled, vitaCare Prescription Services will notify all of the patients that have been affected and advise them how to properly dispose of the medication.
Q:
How should I dispose of my medications? Does vitaCare take back my old medications?
A:
vitaCare does not accept returned medication. For guidance on the safe disposal of medications, including sharps and transdermal patches, please contact your state health agency or follow the US Food and Drug Administration (FDA) guidelines. If you have additional questions, you can also contact us at 1-800-350-3819.
Q:
Can I get a replacement ANNOVERA® ring if mine is lost or damaged?
A:
Click here for ANNOVERA Replacement Program details.


Still have questions? A vitaCare Customer Care Advocate can help. Call 1-800-350-3819 or 561-961-1902 any time Monday through Friday 8 AM - 12 AM ET or Saturday 9 AM - 5 PM ET.


Monday - Friday
8 AM - 12 AM ET
Saturday
9 AM - 5 PM ET

951 Yamato Road, Suite 160
Boca Raton, FL 33431

VitaCare Prescription Services is wholly owned and operated by TherapeuticsMD, Inc.

All names, logos, product and service names, designs, and slogans are trademarks of TherapeuticsMD, Inc. or our affiliates or licensors.

© 2020 TherapeuticsMD, Inc. All rights reserved.

VCPS-20067 | 07/2020