M-F: 8am - 10pm EST
Sat: 9am - 3pm EST
Customer Service: 800-350-3819

HIPAA Notice of Privacy Practices

LAST UPDATED: August 17, 2017




VitaCare™ Prescription Services, Inc. (“VPS” or “we”) is required to provide you with this HIPAA Notice of Privacy Practices (“Notice”), which explains our legal duties and privacy practices with respect to protected health information (“PHI”). We are also required, as described below, to maintain the privacy of your PHI, abide by the terms of this Notice (as currently in effect), and notify you following a breach of unsecured PHI.

This Notice describes, in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) Privacy Rule, how VPS may use and disclose your PHI to carry out treatment, payment or health care operations and for other specific purposes that are permitted or required by law.  The Notice also describes your rights with respect to your PHI.

Uses and Disclosures of PHI for Treatment, Payment and Health Care Operations Purposes

We are permitted to make certain types of uses and disclosures of your PHI, without your authorization, for treatment, payment, and health care operations purposes.

Other Uses and Disclosures that are Permitted or Required by the HIPAA Privacy Rule

We may disclose to one of your family members, to a relative, to a close personal friend, or to any other person identified by you, PHI that is directly relevant to the person's involvement with your care or payment related to your care.  You have the right to agree or object to such disclosure.  In addition, we may use or disclose the PHI to notify a member of your family, your personal representative, another person responsible for your care, or certain disaster relief agencies of your location, general condition, or death.  However, if you are incapacitated, there is an emergency, or you otherwise do not have the opportunity to agree to or object to this use or disclosure, we will do what in our judgment is in your best interest regarding such disclosure and will disclose only the information that is directly relevant to the person's involvement with your health care.

We may enter into contracts with some entities known as Business Associates that perform services for us.  We may disclose PHI to our Business Associates so that they can perform their services and we require them by contract to limit disclosures of PHI and appropriately safeguard PHI.

In addition, we may use or disclose your PHI without your authorization as required or permitted by federal or state law, including uses and disclosures that are:

Uses and Disclosures of PHI with Your Written Authorization

Certain uses and disclosures of PHI require your authorization, such as any use or disclosure of psychotherapy notes, the use or disclosure of PHI for marketing purposes, and the sale of PHI. Other uses and disclosures not described in this Notice will be made only with your written authorization, and you may revoke your authorization in writing at any time.  Upon receipt of the written revocation, we will stop using or disclosing PHI about you, except to the extent that we have already taken action in reliance on the authorization.

More Stringent Laws

We also may be subject to state health information privacy laws that are more stringent than the federal requirements.  If your state has a more stringent law, we are required to follow that law, and will do so.

Your Rights

You have the following rights with respect to your PHI:

Updates to this Notice

We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all PHI we maintain.  When we make changes in our Notice, copies of the revised Notice will be available on written request and will also be available on our web site. 


If you believe that your privacy rights have been violated, you may complain to us in writing (using the contact information set forth above) or to the Department of Health and Human Services’ Office for Civil Rights at the appropriate regional address or at their website at: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf. You will not be retaliated against for filing a complaint.

How to Contact Us

If you would like to exercise your rights described in this Notice or if you have questions or would like additional information about our privacy practices, please email us privacy@vitacarerx.com or call us toll-free at 1-800-350-3819, option 6, Monday through Friday between 8:00am and 10:00pm EST, or Saturday between 9:00am and 3:00pm EST.

You may also contact us at the following address:

vitaCare Prescription Services, Inc.
Attn: Privacy Department
6800 Broken Sound Parkway NW
Suite 100
Boca Raton, FL 33487